In relation to the Tnooz article Not Dead yet: Why the old school travel agent isn’t going anywhere, it’s great to see our business ethos being validated by the industry. Whereas, we once celebrated the digitalisation of industry as the signposts of travel’s ability to stay ahead of innovation and consumer demand, it now has the adverse affect on the industry.
The low-entry level of web-based businesses has lead to the over-satruration of choice, misconceptions about online having ‘cheaper prices’ and bookings devoid of any industry knowledge or competitive price bargaining. We are a service-driven industry that seems to have lost sight of the VALUE of SERVICE, which is an area where SST has lead by example.
From our ABOUT section;
In such a dynamic industry, Sean Simmons Travel recognises the importance of your free time. Don’t waste it trawling the net for deals. Our service allows you to make your enquiries in a fashion that suits you, whether it’s by phone, email, text, through this website, social media or – for the traditionalists – fax.
As one of the most loosely used terms flung around the travel industry, Sean Simmons Travel has put a clear definition on what ‘value’ means to our clients – the VALUE of the longevity of our relationship, the VALUE of your personal time, the VALUE to provide you with the most cost effective travel solution, the first time/every time and the VALUE of your travel experience from door-to-door.
It really is time for service to take back travel from the faceless, inexperienced online’s