As written for the ATAS blog – view on ATAS website here.
Holidays are exciting, enough said! But what happens when your hours of careful planning are affected by factors beyond your control?
We recently helped a father and daughter whose holiday plans were nearly ruined due to a death in their family. The father and daughter were going to India for a three-week tour. The daughter was already overseas, travelling on a round-the-world ticket, and her father was going to meet her in India for the tour. The day before the father was due to leave Australia, he received a very sad call. His father in Zimbabwe had died, leaving him as the executor of the estate, and he was therefore urgently required in Africa.
Being a qualified travel agent, and apt at managing travel procedures, we called Singapore Airlines and arranged to change his non-changeable ticket, without financial penalty.
We also liaised with the tour company and arranged for the father to join the tour four days late, also with no penalties.
The daughter was staying a couple of days pre tour with the tour company, so I was able to pass on a message through their land operators about what had happened, so she didn’t panic when her father didn’t show up at the start of the tour.
Through our work we also had the travel insurance company extended his cover so he was protected for the African component of his trip and new flights- which weren’t covered under his original policy- at no extra charge.
Holidays are exciting, though unfortunately things do go wrong. This family was very lucky to have arranged their trip through Sean Simmons Travel. As a professional and ATAS accredited travel agent, the family was able to lean on our expertise to sort out the situation, limit financial exposure and go on to have a great holiday.
ATAS accredited agents are trusted, reliable and trained travel professionals. Booking with an ATAS accredited travel agent means you’re in safe hands and can travel with confidence.
This article has been reproduced here with the kind permission of AFTA.
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For more information on what your Sean Simmons Travel Experts can do for you, call 1300 391 590 or email email@example.com